Version: 1 July 2026

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Please read these Terms and Conditions carefully before engaging our services. By booking or accepting a service from NZ Move It Logistics Ltd t/a NZ Clean It ('the Company', 'we', 'us', 'our'), you ('the Customer', 'you', 'your') agree to be bound by these terms. These Terms and Conditions are governed by the laws of New Zealand, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

 

1. Definitions

In these Terms and Conditions:

• 'Service' means carpet cleaning, flood restoration,  pest control, hard floor cleans, upholstery cleans, entry/exit cleans and any associated services provided by the Company.

• 'Technician' means any employee or contractor engaged by the Company to perform the Service.

• 'Premises' means the address at which the Service is to be performed.

• 'Booking' means a confirmed appointment for the Service.

 

2. Quotations and Pricing

2.1 Estimates

Prices quoted by phone, email or online are estimates only and are subject to on-site inspection by our Technician before work commences. The Technician will confirm the final price with you before starting any work if it varies to the previously quoted price.

2.2 Price Variations

The quoted price may be adjusted if, upon inspection, the Technician identifies any of the following:

• Additional rooms or areas not included in the original estimate.

• Rooms larger than 14m² (standard room size).

• Heavy soiling or industrial-level contamination requiring specialised treatment.

• Animal stains, urine or odours requiring additional treatment products.

• Difficult or restricted access to the Premises.

• Unavailability of suitable parking near the Premises.

You will always be informed of any price changes before work begins. You are under no obligation to proceed if you do not accept the revised price.

2.3 Minimum Charge

A minimum call-out charge applies to all bookings. Please enquire for our current minimum charge at the time of booking.

2.4 GST

All prices are exclusive of GST unless otherwise stated. GST will be added to the final invoice at the current applicable rate.

2.5 Room Definitions

• A standard room is up to 14m².

• A small hallway is up to 7m².

• A combined lounge/dining area is treated as two rooms.

 

3. Bookings and Cancellations

3.1 Booking Confirmation

Your booking is confirmed upon receipt of our confirmation. An indicative arrival window will be provided. We will endeavour to contact you if the Technician is running late; however delays caused by traffic, access issues or previous jobs running over time are outside our control and do not entitle you to a discount.

3.2 Cancellations and Rescheduling

• Cancellations or rescheduling made more than 24 hours before the appointment are free of charge.

• Cancellations or rescheduling with less than 24 hours' notice will incur a cancellation fee.

• If our Technician attends the Premises and is unable to access the property or commence work due to your failure to attend or make the property available, a call-out fee will be charged.

 

4. Stain and Spot Removal

4.1 Included Stains

Standard spots and stains are included in the quoted cleaning price. Our Technicians carry a comprehensive range of professional stain treatment products.

4.2 Difficult Stains

The following types of stains may require additional specialist treatment and will be quoted separately before work commences:

• Aged or set cordial, juice, or wine stains

• Curry and oil-based stains

• Rust stains

• Urine (animal or human)

• Coffee or tannin stains

• Pharmaceutical preparations, acids, or bleach

4.3 No Guarantee of Stain Removal

We do not guarantee the complete removal of any stain. A stain that has set into carpet fibres may cause permanent dye change or bleaching, which cannot be reversed by cleaning. 

4.4 Wicking / Stain Reappearance

On some occasions, stains or spillages may have penetrated through the carpet backing and into the underlay. These stains may reappear at the surface after cleaning through a process known as 'wicking'. The Company will not be held liable for stains that reappear due to wicking, as this is caused by the depth of the original spillage and not by our cleaning process.

 

5. Limitations of Service

5.1 Permanent Stains

We do not guarantee the removal of permanent stains, including those caused by: urine, curry, coffee, cordial, bleach, dyes, acids, or any substance that has caused irreversible discolouration of carpet fibres.

5.2 Pre-Existing Conditions

We will not be held responsible for any damage caused by pre-existing conditions that are not apparent upon visual inspection prior to cleaning. These may include:

• Water-soluble or deteriorating carpet backing

• Worn, frayed or splitting seams and joins

• Fugitive or improperly set dyes from manufacturing

• Pet urine or stains not visible upon initial inspection

• Latent odours that become apparent following cleaning

5.3 Previously Dyed Carpets

Carpets or furnishings that have previously been re-dyed may experience colour loss or running during cleaning. We will not be held liable for such outcomes, as re-dyeing may not be visible during inspection.

5.4 Carpet Seams and Joins

No responsibility is accepted for damage to carpet seams, joins or tape bindings that may separate during the cleaning process. The latex used in carpet backings deteriorates over time and may loosen during cleaning.

5.5 Items Cleaned at Customer's Risk

On occasion, a Technician may advise that a particular item (e.g. certain natural fibre rugs, cotton sofas, or coir carpets) carries a risk of damage if cleaned. If you choose to proceed after receiving such advice, the Company will not be held responsible for any damage or unsatisfactory result.

5.6 Upholstery Without Cleaning Labels

All upholstered furniture in New Zealand is required by law to carry a fabric cleaning care label. If a label has been removed or is not visible to our Technician, we will not be held responsible for any damage arising from cleaning, as we are unable to follow the manufacturer's recommended procedure.

5.7 Wear and Deterioration

Deterioration, fading, heavy traffic wear, and physical damage to carpets cannot be rectified by cleaning.

 

6. Cleaning Standards and Methods

The Company cleans carpets and upholstery in accordance with New Zealand Standard AS/NZS 3733:2018 (Textile floor coverings – Cleaning and maintenance).

'Steam cleaning' and 'hot water extraction' refer to the same cleaning process. No actual steam is used. Hot water extraction uses heated water and professional extraction equipment to deep clean carpet fibres.

 

7. Our Service Guarantee

If you are not satisfied with any aspect of our service, please notify us within 5 days of the service date. We will return to re-clean any areas of concern at no additional charge. Our guarantee does not extend to:

• Permanent stains or pre-existing damage.

• Wear, fading or deterioration of carpet fibres.

• Stain reappearance caused by wicking from the underlay.

 

8. Payment Terms

8.1 Payment on Completion

Payment is due immediately on completion of the Service unless a credit account has been approved in writing by the Company.

8.2 Accepted Payment Methods

We accept cash, bank transfer and credit/debit cards. A surcharge may apply to credit card payments – please enquire at the time of booking.

8.3 Overdue Accounts

Overdue accounts will incur the following consequences:

• Additional administration charges will apply

• Interest may be charged from the date the invoice becomes overdue until full payment is received

• The Customer will be responsible for all debt collection costs, legal costs and solicitor fees incurred in recovering any outstanding amount on an indemnity basis.

8.4 Disputes

Any queries or disputes regarding an invoice must be raised within 5 days of the service date.

 

9. Liability

To the fullest extent permitted by the Consumer Guarantees Act 1993 and applicable New Zealand law:

• Our liability for any loss or damage arising from the provision of services is limited to the cost of re-performing the Service or refunding the price paid for the affected Service.

• We are not liable for any indirect, consequential, or special damages.

• Nothing in these Terms and Conditions limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

 

10. Access and Customer Responsibilities

The Customer agrees to:

• Ensure clear and safe access to the Premises and to the areas to be cleaned.

• Remove small, fragile or valuable items from the areas to be cleaned prior to the Technician's arrival

• Advise the Company of any known hazards, pre-existing damage or special conditions at the Premises

• Ensure pets are secured away from the work area during and after cleaning to allow adequate drying time

• Allow adequate ventilation and drying time after cleaning – typically 6-24 hours depending on the treatment and conditions.

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11. Privacy

We collect personal information solely for the purpose of providing our services and communicating with you about bookings and invoices. Your information will not be shared with third parties except where required by law. We comply with the Privacy Act 2020 (New Zealand).

 

12. Changes to These Terms

The Company reserves the right to update these Terms and Conditions at any time. The current version will apply to any service booked after the date of the update. Continued use of our services constitutes acceptance of any revised terms.

 

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

 

Business Name: NZ Clean It

Address: 415E Mill Creek Rd, RD1, Whitianga 3591

Email: info@nzcleanit.co.nz

Website: www.nzcleanit.co.nz

 

14. Acceptance of Terms

By engaging our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. Acceptance is deemed to occur at whichever of the following happens first:

• Submitting an online booking form or ticking an acceptance checkbox on our website;

• Confirming a booking by phone, email or text message after being advised that our services are subject to these Terms and Conditions;

• Allowing our Technician to commence work at your Premises.

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These Terms and Conditions are available at any time on our website at www.nzcleanit.co.nz and will be provided on request. It is your responsibility to read these terms before booking.

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If you do not agree to these Terms and Conditions, please do not proceed with your booking. You may contact us to discuss any concerns before confirming your appointment.